Shipping policy

Shipping Policy

Last updated: 29-12-2025

Thank you for shopping with CartelX. We aim to deliver your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how orders are processed and shipped.

📦 Order Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed after 5:00 PM IST will be processed on the next business day.

  • During high-demand periods, processing times may be slightly longer.

🚚 Shipping & Delivery Time

  • We currently ship across India.

  • Estimated delivery time:

    • Metro & major cities: 3–5 business days

    • Other locations: 5–8 business days

  • Delivery timelines may vary depending on courier partner, location, weather conditions, or unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Any promotional free shipping offers will be clearly mentioned on the website or checkout page.

📍 Delivery Address

  • Please ensure that the shipping address, pincode, and contact number entered at checkout are accurate.

  • CartelX is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

📦 Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS or email.

  • You can track your shipment using the provided tracking information.

❌ Delays, Lost or Damaged Shipments

  • While we work with reliable courier partners, delays may occur due to factors beyond our control.

  • If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery so we can assist you.

🔄 Undelivered or Returned Shipments

  • Orders returned due to incorrect address, repeated failed delivery attempts, or refusal to accept delivery may be re-shipped at an additional cost.

  • In such cases, shipping charges are non-refundable.

🏢 Business & Contact Details

Legal Name: COSMIC TRADE
Trade Name: ORCHID FANCY
GSTIN: 32AASFC2643P1Z1

COSMIC TRADE

Registered Address:
14/122-A17, Mall of Mukkam,
Calicut Mukkam Road, Mukkam,
Kozhikode, Kerala – 673602, India

📞 Phone: +91 99950 37722

📧 Contact Us

If you have any questions regarding shipping, feel free to reach out to us:
📧 Email: support@cartelx.in
📞 Phone: +91 99950 37722